Thomas Ormerod’s team of security officers faced a seemingly impossible task. At airports across Europe, they were asked to interview passengers on their history and travel plans. Ormerod had planted a handful of people arriving at security with a false history, and a made-up future – and his team had to guess who they were. In fact, just one in 1000 of the people they interviewed would be deceiving them. Identifying the liar should have been about as easy as finding a needle in a haystack.
Using previous methods of lie detection, you might as well just flip a coin
So, what did they do? One option would be to focus on body language or eye movements, right? It would have been a bad idea. Study after study has found that attempts – even by trained police officers – to read lies from body language and facial expressions are more oftenlittle better than chance. According to one study, just 50 out of 20,000 people managed to make a correct judgement with more than 80% accuracy. Most people might as well just flip a coin.
Ormerod’s team tried something different – and managed to identify the fake passengers in the vast majority of cases. Their secret? To throw away many of the accepted cues to deception and start anew with some startlingly straightforward techniques.
The problem is the huge variety of human behaviour – there is no universal dictionary of body language
Yet the more psychologists looked, the more elusive any reliable cues appeared to be. The problem is the huge variety of human behaviour. With familiarity, you might be able to spot someone’s tics whenever they are telling the truth, but others will probably act very differently; there is no universal dictionary of body language. “There are no consistent signs that always arise alongside deception,” says Ormerod, who is based at the University of Sussex. “I giggle nervously, others become more serious, some make eye contact, some avoid it.” Levine agrees: “The evidence is pretty clear that there aren’t any reliable cues that distinguish truth and lies,” he says. And although you may hear that our subconscious can spot these signs even if they seem to escape our awareness, thistoo seems to have been disproved.
Despite these damning results, our safety often still hinges on the existence of these mythical cues. Consider the screening some passengers might face before a long-haul flight – a process Ormerod was asked to investigate in the run up to the 2012 Olympics. Typically, he says, officers will use a “yes/no” questionnaire about the flyer’s intentions, and they are trained to observe “suspicious signs” (such as nervous body language) that might betray deception. “It doesn’t give a chance to listen to what they say, and think about credibility, observe behaviour change – they are the critical aspects of deception detection,” he says. The existing protocols are also prone to bias, he says – officers were more likely to find suspicious signs in certain ethnic groups, for instance. “The current method actually prevents deception detection,” he says.
Ormerod and his colleague Coral Dando at the University of Wolverhampton identified a series of conversational principles that should increase your chances of uncovering deceit:
Use open questions. This forces the liar to expand on their tale until they become entrapped in their own web of deceit.
Employ the element of surprise. Investigators should try to increase the liar’s “cognitive load” – such as by asking them unanticipated questions that might be slightly confusing, orasking them to report an event backwards in time – techniques that make it harder for them to maintain their façade.
Watch for small, verifiable details. If a passenger says they are at the University of Oxford, ask them to tell you about their journey to work. If you do find a contradiction, though, don’t give yourself away – it’s better to allow the liar’s confidence to build as they rattle off more falsehoods, rather than correcting them.
Liar vs liar
It takes one to know one
Ironically, liars turn out to be better lie detectors. Geoffrey Bird at University College London and colleagues recently set up a game in which subjects had to reveal true or false statements about themselves. They were also asked to judge each other’s credibility. It turned out that people who were better at telling fibs could also detect others’ tall tales, perhaps because they recognised the tricks.
Observe changes in confidence.Watch carefully to see how a potential liar’s style changes when they are challenged: a liar may be just as verbose when they feel in charge of a conversation, but their comfort zone is limited and they may clam up if they feel like they are losing control.
The aim is a casual conversation rather than an intense interrogation. Under this gentle pressure, however, the liar will give themselves away by contradicting their own story, or by becoming obviously evasive or erratic in their responses. “The important thing is that there is no magic silver bullet; we are taking the best things and putting them together for a cognitive approach,” says Ormerod.
“It’s really impressive,” says Levine, who was not involved in this study. He thinks it is particularly important that they conducted the experiment in real airports. “It’s the most realistic study around.”
The art of persuasion
Levine’s own experiments have proven similarly powerful. Like Ormerod, he believes that clever interviews designed to reveal holes in a liar’s story are far better than trying to identify tell-tale signs in body language. He recently set up a trivia game, in which undergraduates played in pairs for a cash prize of $5 for each correct answer they gave. Unknown to the students, their partners were actors, and when the game master temporarily left the room, the actor would suggest that they quickly peek at the answers to cheat on the game. A handful of the students took him up on the offer.
One expert was even correct 100% of the time, across 33 interviews
Afterwards, the students were all questioned by real federal agents about whether or not they had cheated. Using tactical questions to probe their stories – without focusing on body language or other cues – they managed to find the cheaters with more than 90% accuracy; one expert was even correct 100% of the time, across 33 interviews – a staggering result that towers above the accuracy of body language analyses. Importantly, a follow-up study found that even novices managed to achieve nearly 80% accuracy, simply by using the right, open-ended questions that asked, for instance, how their partner would tell the story.
Another trick is to ask people how honest they are
Clearly, such tricks may already be used by some expert detectives – but given the folklore surrounding body language, it’s worth emphasising just how powerful persuasion can be compared to the dubious science of body language. Despite their successes, Ormerod and Levine are both keen that others attempt to replicate and expand on their findings, to make sure that they stand up in different situations. “We should watch out for big sweeping claims,” says Levine.
Although the techniques will primarily help law enforcement, the same principles might just help you hunt out the liars in your own life. “I do it with kids all the time,” Ormerod says. The main thing to remember is to keep an open mind and not to jump to early conclusions: just because someone looks nervous, or struggles to remember a crucial detail, does not mean they are guilty. Instead, you should be looking for more general inconsistencies.
There is no fool-proof form of lie detection, but using a little tact, intelligence, and persuasion, you can hope that eventually, the truth will out.
By David Robson